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Terms of Service

Copyright

All images, designs, and other materials displayed on this website are the property of LatexLook. Without permission from LatexLook, they may not be copied, reproduced, or used in any way. We will not hesitate to pursue legal action against anyone who uses copyrighted materials without authorization.

Liability

We make every effort to ensure the accuracy and timeliness of the information on this website, but we are not responsible for any indirect losses or damages caused by errors on the site. If you notice any mistakes, please be sure to let us know!

Our Terms and Conditions

These terms and conditions apply to any individual, business, or company (hereinafter referred to as the “Buyer”) placing an order for any products with LatexLook.

1. Incorporation of Terms

  • 1.1 The following terms and conditions apply to the acceptance of any goods order under this contract and shall be deemed to form part of the contract.
  • 1.2 Except where otherwise agreed in writing by the company, these terms shall be incorporated into the contract, excluding any terms or conditions specified or referenced by the Buyer.
  • 1.3 The term “Goods” refers to any items forming the subject of this contract, including any references to such items.

2. Order Acceptance and Payment

  • 2.1 For retail orders, all invoices must be paid in USD at the time of ordering. Order processing will begin upon receipt of payment.
  • 2.2 All orders will be produced strictly according to the specifications provided by the Buyer. If the Buyer wishes to amend the order after the company has accepted it, they must notify the company in writing within five days of placing the order. No late amendments will be accepted.
  • 2.3 The company reserves the right to charge reasonable fees for delivering Goods to the Buyer’s requested address.
  • 2.4 If the Buyer purchases Goods for resale via the internet or any other retail channel, the price (excluding VAT) at which the Buyer sells the Goods or any items forming the Goods shall not be lower than the retail price advertised on the LatexLook website, except in cases of limited promotions or with the company’s written consent.

3. Delivery and Risk

  • 3.1 Goods are deemed delivered to the Buyer when handed over to the Buyer, any agent of the Buyer, or any party paying for the delivery (at a delivery location agreed by the company).
  • 3.2 Risk in the Goods passes to the Buyer upon delivery.
  • 3.3 The company may, at its discretion, deliver Goods in separate batches in any order.
  • 3.4 If Goods are delivered in batches, any breach or default relating to one or more batches shall not affect the validity of the contract for delivered or undelivered Goods. Any delivery dates provided are estimates only and not part of the contract. The Buyer acknowledges that the company’s performance of its obligations does not depend on estimated delivery dates.
  • 3.5 The company shall not be liable for any fines, losses, injuries, damages, or costs arising from delays or failures in delivery or performance for any reason. Such delays or failures do not constitute grounds for the Buyer to reject delivery, terminate the contract, or demand a refund.
  • 3.6 Production of custom-made items usually takes 1–3 weeks. Orders are shipped upon completion of production, with delivery time depending on the Buyer’s location and local postal services. During peak seasons, orders may take up to 8 weeks. All items are shipped with insured delivery. Unless otherwise requested, postage and packaging fees will be charged at applicable rates.

4. Ownership of Goods and Payment Terms

  • 4.1 Ownership of the Goods does not pass to the Buyer until full payment of all amounts due under the invoice (including any interest and charges) has been made.
  • 4.2 If the Buyer fails to pay any amounts due under the invoice on time, the company may, at its discretion, sell or otherwise dispose of the order without further notice to the Buyer.
  • 4.3 Even if ownership of the Goods has not passed to the Buyer, the company may still take legal action to recover the price of any Goods.
  • 4.4 If the Buyer cancels any payment by credit card, cheque, or other financial instrument after the Goods have been dispatched, the company reserves the right to take legal action to recover the Goods.

5. Claims, Refunds, and Cancellations

  • 5.1 If the Buyer wishes to claim non-delivery of any Goods, they must notify the company in writing within 10 days of the expected delivery date.
  • 5.2 If the Buyer considers the delivered Goods to be damaged, incorrect in quantity, defective, or not as described, they must notify the company as soon as reasonably possible, and in any case within seven days of delivery, in writing.
  • 5.3 For custom-made items or items purchased through the company’s stores, full refunds will only be considered for manufacturing defects or if the items do not match their description. In other cases, partial refunds may be provided. The company may also offer replacements free of charge or at cost, or issue vouchers. For clothing that does not fit, the company will replace it free of charge with the correct size. This does not apply to bespoke clothing.
  • 5.4 For non-custom, ready-to-wear items sold online, the Buyer may return them for exchange or refund within 30 days of receipt for any reason. The Buyer must contact the company within 30 days of receiving the items to indicate their intention to return them.
  • 5.5 Items damaged due to misuse or improper handling, or items that have been worn beyond trying on, are not eligible for return. Items must be unworn (except for trying on) and in original condition to qualify for a refund. Items that have been altered, treated, or modified in any way are non-refundable and non-exchangeable.
  • 5.6 All claims under these terms must be made in writing and include full details of the claim.
  • 5.7 The company shall have a reasonable opportunity to investigate any claim. If requested, the Buyer must immediately return the relevant Goods and any packaging materials in suitable packaging.
  • 5.8 The Buyer shall bear the cost of returning such items unless the return is due to defective or incorrect Goods.
  • 5.9 The company shall not be liable for any claim submitted in a manner that does not comply with these procedures.
  • 5.10 If the Buyer wishes to cancel an order, they must notify the company within seven days of placing the order. The company reserves the right to charge 20% of the item price as an administration fee.

6. Scope of the Contract

Under no circumstances shall the company be liable for:

  • 6.1 Any defects caused by wear, accidents, or misuse by the Buyer;
  • 6.2 Any Goods adjusted, modified, or repaired by anyone other than the company;
  • 6.3 The suitability of any Goods for any specific purpose or under any specific conditions, whether known or disclosed to the company;
  • 6.4 Any descriptions, specifications, illustrations, or drawings submitted by the company or included in company catalogs, price lists, or elsewhere, as they are for guidance only and not definitive;
  • 6.5 Any changes in quantity, size, specifications, or substitution of materials or components where such changes do not materially affect the nature of the Goods and the substituted materials or components are of equal or superior quality.

7. Limitation of Liability

  • 7.1 The company shall not be liable to the Buyer for any loss or damage of any kind arising from breach of any express or implied warranty or condition, the company’s negligence, breach of statutory duty, or otherwise in connection with the performance or purported performance or failure to perform this contract, except for personal injury caused by the company’s negligence or as expressly stated in these terms.
  • 7.2 If the company is liable for only part of the Goods, the contract remains fully valid for other Goods, and the Buyer may not offset or make claims in respect of the other Goods.
  • 7.3 For Goods lost or damaged during transport by a carrier chosen by the Buyer, replacements will be provided, but all claims must be made to the carrier.
  • 7.4 The company is not responsible for arranging transport with a carrier chosen by the Buyer, using the Buyer’s account, or making payments to the Buyer’s chosen carrier. The Buyer must deal directly with the carrier in such cases.
  • 7.5 All Goods shipped via company-selected carriers shall be insured for full value, with insurance costs borne by the Buyer.
  • 7.6 Under no circumstances shall the company’s liability exceed the invoice value of the Goods.
  • 7.7 The company shall not be liable for accidents, injuries, or deaths caused by misuse of the company’s products or for allergic reactions due to the Buyer or the Buyer’s agents coming into contact with the products.

8. Copyright and Design Rights

  • 8.1 All copyright, design rights, or other intellectual property in the Goods remain the property of the company.
  • 8.2 If reselling the Goods, the Buyer must sell them in the same condition as received, without defacing or altering the Goods or their packaging, and without removing or modifying any labels or markings attached to or relating to the Goods.
  • 8.3 Except with the company’s explicit permission, the Buyer shall not sell Goods using any trademark or name not specified by the company.
  • 8.4 Except with written consent from the company, the Buyer may not use Goods or their designs in any advertising materials, nor promote or sell Goods via mail order or online.
  • 8.5 Unless otherwise stated, all images, text, data, or other materials used on the company’s website, exhibitions, print, or other media for promotional or other purposes are the copyright of LatexLook. No part may be copied, reproduced, or adapted without the company’s written permission.
  • 8.6 The LatexLook logo and its variants, as well as all designs and patterns created by LatexLook, are registered with the relevant international trademark and patent offices. Any attempt to copy or misuse the name, logo, designs, or patterns constitutes copyright infringement.

9. Measurements and Fitting

  • 9.1 While the company will make reasonable efforts to ensure proper fit, it cannot guarantee a perfect fit if measurements are provided by the customer or the Buyer acting on behalf of the customer.
  • 9.2 If clothing does not fit, the company may choose to remake it at a cost agreed with the Buyer, typically not exceeding 60% of the original price.
  • 9.3 These conditions do not apply to custom designs, for which any remaking, adjustments, or other alterations will be charged at a price agreed with the Buyer.

10. General

  • 10.1 This contract is only valid for the Buyer and may not be transferred, assigned, waived, or used to grant any rights or licenses without the company’s prior consent.
  • 10.2 The company shall not be liable for failure to perform obligations due to causes beyond its control.
  • 10.3 This contract is governed by English law, and the Buyer agrees to the exclusive jurisdiction of the English courts, except where the company invokes the jurisdiction of courts in other countries.

11. Gift Vouchers and Promotional Vouchers

  • 11.1 Customers may purchase gift vouchers of any value from the LatexLook website.
  • 11.2 Gift vouchers are valid for one year from the date of issue.
  • 11.3 Gift vouchers may be used to purchase any items advertised on the LatexLook website.
  • 11.4 Gift vouchers are not redeemable for cash, and any unused balance will not be refunded.
  • 11.5 The company may occasionally issue promotional vouchers as part of sales promotions or special offers.
  • 11.6 Promotional vouchers may provide a cash or percentage discount on LatexLook products.
  • 11.7 Promotional vouchers may only be used in conjunction with certain other promotions or discounts specified by the company.
  • 11.8 The validity of promotional vouchers is determined by the company and may vary depending on the specific promotion.
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